
How Top QSR Brands Operationalize Guest Feedback and Boost Satisfaction
Editor's Note: This article is a recap from a panel discussion — to watch the panel discussion in its entirety, click here. Customer experience is a diffi
Discover trends, tips, and insights to elevate your restaurant operations.
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82 articles in this category
Editor's Note: This article is a recap from a panel discussion — to watch the panel discussion in its entirety, click here. Customer experience is a diffi
Is your menu the optimal combination of items your restaurants can offer? There might be no perfect answer to this, since every menu – even those that have been
We can no longer treat each restaurant today as a single, uniform entity. Rather, restaurants are essentially juggling multiple business and operational models
While brand-level promotions tend to get all the glamor and attention in hospitality, it’s the General Managers and Franchisees that play a decisive role in the
The motivation of a general manager trickles down to the team, to the food, and to the customer – therefore, it’s critical that these key players are incentiviz
Mystery shopping is a big business. The concept has been around for over 50 years and the industry as a whole is worth just shy of $2 billion – it’s powerful, t
Behind every five-star restaurant is a team of great people. Let’s quickly look at how to utilize Tattle feedback data to inspire some friendly competition and
Serving up bad batches of food is at the top of the nightmare scenarios list for every restaurant operator. But, when it comes to determining problems with the
Key Takeaways The customer experience is the be-all and end-all of restaurant brands, deserving of the highest priority and utmost care. Restaurant brands have
If you’ve been on the Internet lately, you’d find it nearly impossible to avoid topics like “AI” and “ChatGPT”. It seems like every industry – including restau
Key Takeaways Don’t ignore bad reviews. Instead, think of them as an opportunity to improve, grow, or at least display your brand's professionalism. Don’t
This is a Q&A with Tinku Saini, CEO and Co-Founder of Tarka Indian Kitchen, a 9-unit and growing Indian fast casual restaurant concept based in Austin wit