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84 articles in this category
Just how important is order accuracy for restaurants? Research has shown that accuracy is the single most important factor influencing customer satisfaction, es
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GUIDE: 17 Must-Have Metrics For Your Restaurants!The key to improving guest sentiment and operational efficiency...
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Editor's Note: This article is a recap from a panel discussion — to watch the panel discussion in its entirety, click here. Customer experience is a diffi
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Is your menu the optimal combination of items your restaurants can offer? There might be no perfect answer to this, since every menu – even those that have been
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We can no longer treat each restaurant today as a single, uniform entity. Rather, restaurants are essentially juggling multiple business and operational models
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While brand-level promotions tend to get all the glamor and attention in hospitality, it’s the General Managers and Franchisees that play a decisive role in the
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The motivation of a general manager trickles down to the team, to the food, and to the customer – therefore, it’s critical that these key players are incentiviz
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Mystery shopping is a big business. The concept has been around for over 50 years and the industry as a whole is worth just shy of $2 billion – it’s powerful, t
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Behind every five-star restaurant is a team of great people. Let’s quickly look at how to utilize Tattle feedback data to inspire some friendly competition and
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Serving up bad batches of food is at the top of the nightmare scenarios list for every restaurant operator. But, when it comes to determining problems with the
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Key Takeaways The customer experience is the be-all and end-all of restaurant brands, deserving of the highest priority and utmost care. Restaurant brands have
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If you’ve been on the Internet lately, you’d find it nearly impossible to avoid topics like “AI” and “ChatGPT”. It seems like every industry – including restau
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