GUEST RECOVERY

Win Back Guests
Faster Than Ever

Manage all guest correspondence in a single hub

Automate apologies, rewards, & internal alerts

Collaborate using tags and comments

Track revenue recovery & accountability

Incident Received

7 hours ago

AppetizerGluten-Free

Incident Viewed

5 hours ago

Incident Assigned

4 hours ago

john@myrestaurants.com

Reply Sent

2 hours ago

We appreciate the feedback about your experience at Hot Pizza South Tampa. I sincerely apol...

Customer Satisfied

24 mins. ago

Thank you! I will definitely give Hot Pizza another go soon!

Trusted by 250+ leading brands around the world.

THE PROBLEM

No Chances to Make Things Right

It's too late when a guest vents online

It's hard to instantly get back to every guest

It's tough to escalate issues and collaborate internally

It's unclear how many guests and dollars are recovered

Restaurant missing recovery window with unhappy customers

SEAMLESS COLLABORATION

A Unified Hub

For Guest Recovery

Manage all guest correspondence, team member mentions, internal notes, and incident categorization in one dashboard.

Drive accountability for every guest issue while consistently recovering 1 in 3 unhappy guests.

AI FEATURE

Automatic Tagging

Our AI instantly categorizes all feedback by sentiment and operational area with incredible accuracy.

Instant Organization

Every feedback is tagged by its sentiment and topic the moment it arrives – with a brief reason for the tag.

Zero Manual Work

Complete automation frees your team to act on insights, not organize data.

IMPROVE RETENTION

Turn Every Guest Into

A Repeat Visitor

It's 5-7x cheaper to retain an existing guest than to obtain a new one.

Tattle helps you track key stats around guest recovery, such as guest win-backs, revenue retained, reply rate, time to respond and more.

Using this method, MOD Pizza recovered $11 million within one year of using Tattle (view success story).

AUTOMATED & PERSONALIZED

Scale Up Your

Win-Backs With

Minimal Effort

Tattle helps your team enhance guest recovery while preserving personal connection.

Automate responses based on guest experiences, using pre-built templates or tailored AI replies to ensure every guest feels valued and heard.

Reply by:

Hi Rachel,

I'm really sorry to hear about your recent experience at Hot Pizza South Tampa. It's disappointing when our food doesn't meet expectations, and it sounds like we let you down.

We do hope you'll give us another chance to show you what Hot Pizza is really about. I'd love to make this right for you personally.

AI FEATURE

Incident Summary

AI-powered incident analysis extracts key insights from guest complaints for faster, smarter responses.

Automatic Analysis

AI categorizes severity and extracts core issues to prioritize urgent feedback instantly.

Guest Summary Card

View spending, ratings, and loyalty history to identify VIP guests and personalize responses.

Next Up

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FAQ

Frequently Asked Questions

Though there's enough actionability in our granular, detailed feedback collection alone, we take it a step further. Tattle Objectives — a.k.a. the "Playbook for General Managers" — provides each location-level team their top area for improvement every 30 days. It's tailored to each store's feedback. Additionally, your dedicated customer success manager can provide strategy and insights sessions, ultimately helping you get the most out of your feedback data.

It's easy! You will be assigned a dedicated Customer Success Manager who offers hands-on dashboard configuration, training, strategy sessions, and ongoing support based on your preferred launch timeline. The launch timeline varies depending on the type of integrations you might need, which our team will handle for you as well. Most of our brand partners launch within a week!

Absolutely! Whether that's dine-in, drive-thru, pickup, carryout, or delivery, we can collect guest feedback. Most restaurant brands utilize our powerful integrations to quickly send a request for feedback (90 minutes after a transaction) via email or SMS. Some brands will add location-specific QR codes to their tables or to-go bags for an extra bump in submissions. Overall, we see, on average, a 10% survey participation rate across brands using Tattle.

We have over 35+ direct integrations with POS, ordering, loyalty, and kiosk providers. Direct integrations: Olo, Punchh, Toast, PAR Brink, Thanx, Revel, Paytronix, Flipdish, Bite, Square, Lunchbox, Itsacheckmate, Brygid, Up-n-Go, Como, Onosys, Restolabs, OneDine, Redcat, Menuu, GoParrot, and Zuppler. If your tool of choice isn't listed, no worries! Tattle is built on an open API, enabling our platform to integrate with anyone and everyone.

Tattle comes with 3 tiers of permission level settings that allow brand-level executives, District Managers and General Managers to access the dashboards that are the most relevant to their job scope. As an improvement-focused CX platform, Tattle is very popular among operations teams to translate data into actions and drive real operational changes. However, marketers and guest experience teams also use Tattle for an accurate measure of guest sentiment, as well as for corresponding with customers in real time.

See Tattle in Action

Watch how leading restaurant brands are transforming their guest experience with Tattle.

SOC2 Compliant, GDPR Ready, 99.9% Uptime, 24/7 Support

SEE TATTLE
IN ACTION 🚀

Get an in-depth look at the platform that drives data-backed decision-making for restaurant operators.

Win Back GuestsFaster Than Ever