The Partnership
Red's Savoy & Tattle
Founded in 1965, Red's Savoy Pizza built its reputation on "Sota-style" pizza—famous for its thin crust, generous toppings, and signature secret sauce.
With locations across Minnesota, it's a beloved favorite for families and pizza lovers alike. To further enhance guest satisfaction, they partnered with the Tattle platform.
- Integrations: Paytronix
- Locations: 19
- Survey Completion Rate: 98.1%
The Problem
Lack of Visibility into Off-Premise Guest Experience
With changing customer preferences driving a surge in off-premise orders, Red's Savoy needed to adapt quickly from in-store dining to curbside and takeout.
Feeling unprepared for this shift, they recognized the need for a more robust feedback solution, as these channels were underperforming compared to dine-in.
Ultimately, Red's Savoy sought more actionable data and a higher volume of feedback than what they were receiving through social media reviews.
"I want to run a data-driven business with real, operational data," said Reed Daniels, CEO of Red's Savoy.
The Solution
Collect High-Quality, Omni-Channel Feedback With Tattle
Red's Savoy used Tattle's Paytronix integration to email surveys to guests immediately after each transaction.
The data captured by Tattle allowed Red's Savoy to see where the gaps in the ordering process were, as well as how the company was performing based on the improvement plans recommended by Tattle's machine learning algorithm.
Moving away from social media reviews, Red's Savoy now feels empowered by the feedback the team is receiving.
"The ability for both Tattle to bob and weave within the market is huge. They're ahead of the trends and can anticipate where we need to pivot before we have to make changes."
Reed DanielsCEO, Red's Savoy Pizza
Key Metrics:
- 21,985 - Guest Insights Collected Per Store
- 98.1% - Tattle Survey Completion Rate
Tattle is a smart platform that walks side-by-side with operators.
Our surveys prompt guests to rate specific factors influencing their positive or negative experiences. Using machine learning, Tattle identifies and recommends the top opportunities for improvement, turning feedback into actionable insights.
For each location, Tattle pinpoints the most impactful actions to boost customer satisfaction and revenue.
Additionally, the intuitive dashboard makes it easy for managers and operators at all levels to engage with data insights, tailored to their assigned permission levels.
The results? More revenue, better operations, and happier customers!
Having Tattle data has allowed Red's Savoy to make significant operational improvements that drive customer loyalty.
As a result, Red's Savoy was able to successfully recover $143,828 in revenue across their first 12 months from customers who may have been lost if they hadn't used Tattle.
With Tattle, Red's Savoy has seen measurable improvements within their teams, allowing them to make strategic plans for their future.
